Privacy Policy

Last updated: 28 June 2026

ONE5IVE India ("we", "us", or "our") operates the website one5ive.in. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

We collect the following information when you place an order or create an account:

• Name, email address, and phone number
• Shipping address and billing information
• Order history and preferences
• Device and browser information (via Google Analytics and Meta Pixel)

2. How We Use Your Information

• To process and fulfil your orders
• To send order confirmations and shipping updates
• To respond to customer support queries
• To improve our website and marketing (via analytics tools)
• To send promotional offers (only with your consent)

3. Payment Information

All payments are processed securely through Razorpay. We do not store your credit/debit card details. Razorpay's privacy policy applies to all payment transactions.

4. Cookies and Tracking

We use Google Analytics (GA4) and Meta Pixel to understand website traffic and user behaviour. These tools use cookies to collect anonymised data. You can opt out of tracking by disabling cookies in your browser settings.

5. Sharing of Information

We do not sell your personal information to third parties. We share data only with service providers necessary to fulfil your order — including Shiprocket (shipping), Razorpay (payments), and Google/Meta (analytics).

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.

7. Your Rights

You may request access to, correction of, or deletion of your personal data by emailing us at support@one5ive.in.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

9. Contact Us

For any privacy-related queries, contact us at support@one5ive.in.